Return & Refund Policy

At Zonwish, we value your satisfaction. If you are not fully satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully to understand your rights and our responsibilities.

🛍️ Eligibility for Returns

We accept returns for the following reasons:

Defective or damaged products
Incorrect items received
Products with missing parts

To be eligible for a return:

The item must be unused, in original packaging, and in the same condition that you received it.
You must request a return within 7 days of receiving your order.

⚠️ Items returned without prior approval or after 7 days will not be accepted.

🔄 Non-Returnable Items

We do not accept returns for:

Clearance or discounted items
Customized or special-order items
Items damaged due to misuse or neglect
Products returned after being used or opened

📩 How to Request a Return

Email us at: support@zonwish.com
Include the following details:
- Order Number
- Product Name(s)
- Reason for Return
- Photo/Video proof (if applicable)
Wait for our response with return instructions and address.

🚚 Please do not send items back without receiving confirmation and a return reference.

📦 Shipping for Returns

Customer Responsibility: You are responsible for paying return shipping costs unless the return is due to our error (wrong or damaged item).
We recommend using a trackable shipping service or purchasing shipping insurance.
Shipping fees (if any) are non-refundable.

💰 Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

If approved, a refund will be processed to your original payment method within 7–10 business days.
If your return is rejected due to not meeting policy conditions, we will notify you and arrange to resend the item back (shipping costs may apply).

🔁 Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, email us at support@zonwish.com with your order details.